Data Privacy Policy
Your privacy is important to us at FieldPaperStudio
Information We Collect
If you contact us for corporate flower arrangements or gift services, we collect information you choose to share. This includes your name, company name, email, phone, delivery addresses, and any particular requirements for your floral orders. Payment details are also collected during checkout, handled securely by our payment partners.
For corporate clients, we may also gather extra business details like company registration information, preferred delivery times, and budget constraints to tailor our service to your needs.
When you browse our site, we automatically collect technical details such as your IP address, browser, device type, and navigation patterns. This helps us enhance site performance and learn how customers discover our offerings.
How We Use Your Information
We primarily use your data to complete flower orders and deliver top-notch service. This encompasses processing orders, arranging deliveries, crafting custom arrangements per your specifications, and keeping you informed about your service needs.
We also analyze this information to enhance our services and the user experience on our site. It helps us identify which corporate floral offerings matter most to clients and how we can better support businesses in United Kingdom.
Information Sharing and Disclosure
FieldPaperStudio values your privacy and does not sell your personal data to others. We share information only when needed to deliver our services or when required by law.
We might disclose essential data to trusted partners who support our operations, including delivery crews, payment processors, and tech service providers. These partners are bound by contracts to safeguard your information and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government demand. We may also share it to protect our rights, property, or safety, or the safety of our customers and staff.
Data Protection Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal data inside our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our systems.
Limited Access
Access to customer data is granted only to authorized personnel who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You possess important rights concerning your personal data. Depending on applicable laws, you may have the right to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings in your browser preferences. Note that turning off certain cookies may affect how the site works. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy only covers FieldPaperStudio and our site. We are not responsible for the privacy practices of external websites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
FieldPaperStudio Privacy Team
28 Portobello Road, London
London, United Kingdom W11 2ED
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within about one week.